Shipping Rules

The Shipping Rules form part of the Kamuzigo Terms and Conditions. They explain which Items may or may not be listed, packaging requirements, safety rules, and other shipment-related standards.

If there is a conflict between the main Terms and Conditions and the Shipping Rules on a shipment-related issue, the Shipping Rules will apply to that issue.

Kamuzigo may also publish or update other policies, guidelines, help centre articles, refund procedures, wallet instructions, or safety rules. Where those materials are expressly stated to form part of the Terms, they are binding on Users.

To list an Item, you must:

• be the legal owner of the Item or have lawful authority from the owner;
• ensure that the Item is lawful and permitted under these Shipping Rules;
• ensure that the Item is not prohibited by any applicable payment provider, insurer, driver, or law;
• provide an accurate description, including condition, quantity, size, weight, value, and any defects or special handling requirements;
• upload clear and accurate photos where required;
• set a shipping budget or maximum amount you are willing to pay; and
• ensure the Item is properly packaged before handover.

A listing may operate as an invitation for Drivers to make offers or, where stated by the Platform flow, as an offer capable of acceptance.

You may withdraw a listing before a Driver has accepted it and before funds have moved into escrow. Once a Transaction is formed, cancellation is subject to the Terms and Conditions and any applicable cancellation process on the Platform.

A Shipper is responsible for selecting a Driver based on the Shipper's own requirements, including price, route, availability, profile information, reviews, verification status, insurance, and ability to transport the Item safely.

For high-value Items (declared value exceeding KES 1,000), fragile Items, regulated Items, or Items requiring special care, the Shipper should take reasonable steps to confirm that the Driver has suitable capacity, lawful authority, and adequate Goods in Transit insurance.

Kamuzigo may provide profile badges, verification labels, ratings, or other information to assist Users, but these do not guarantee performance, insurance coverage, legality, suitability, or safe delivery.

Where available, the Shipper may request additional collection verification, such as a collection photo, selfie, code, or other proof of pickup.

To offer transport services, a Driver must:

• review the listing carefully before making an offer;
• ensure they can lawfully and safely transport the Item;
• have appropriate vehicle capacity, equipment, permits, licences, and insurance where required;
• collect and deliver the Item within the agreed or estimated timeframe;
• handle the Item with reasonable care;
• provide accurate status updates and tracking information where requested;
• comply with road safety, transport, insurance, and other applicable legal requirements; and
• complete the Transaction through the Platform.

A Driver makes an offer by clicking the relevant Platform button and submitting the proposed Base Transport Price or other required details.

Payment is released to the Driver only after completion of the delivery process, confirmation by the Shipper, or another release condition specified by the Platform or the Terms and Conditions.

The Shipper is responsible for ensuring that an Item is properly packaged before handover to a Driver. Packaging should be suitable for the Item's nature, value, fragility, distance, handling conditions, and weather exposure.

Before handing over an Item, the Shipper should check and document the Item and packaging, including by uploading photographic evidence where requested by the Platform.

Tracking or journey status information may be based on information supplied by the Driver, GPS, mobile network signals, user updates, or third-party systems. Kamuzigo does not guarantee that tracking information will always be accurate, complete, uninterrupted, or up to date.

Users must not use Kamuzigo to identify, contact, or negotiate with each other and then complete the transport arrangement outside the Platform to avoid fees, escrow, taxes, safety processes, or the Terms and Conditions.

If you arrange a shipment, payment, refund, or dispute outside Kamuzigo:

• Kamuzigo will not be responsible for the transaction;
• escrow and Platform protections will not apply;
• customer support may be limited or unavailable;
• you may lose access to refunds or claim support; and
• Kamuzigo may restrict or suspend your Account.

You must not list, ship, or transport any Item that is illegal, prohibited, or restricted under Kenyan law or these Rules, including but not limited to:

• stolen or counterfeit goods;
• illegal drugs, narcotics, or controlled substances;
• unlicensed firearms, ammunition, or explosives;
• items prohibited by any applicable payment provider or insurer;
• child exploitation material or any illegal content;
• hazardous or dangerous goods without appropriate authorisation;
• wildlife products prohibited under Kenyan or international law; and
• any goods that require a permit or licence you do not hold.

Kamuzigo may remove listings, suspend accounts, and report violations to law enforcement where prohibited or illegal Items are identified.